Reference

Privacy Policy at moon33

We handle your personal data with care so you can focus on what matters — your account, your wallet, your sessions.

Data ProtectionAccount PrivacyPayment SecurityCookie TransparencyAccess Rights

What We Collect and How We Use It

moon33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect your name, email address, phone number and the payment credentials you link — whether that is DANA, OVO or GoPay. We use this information strictly to verify your identity, process deposits and withdrawals, and communicate account-related updates. We do

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not sell your personal data to third parties. Transaction records tied to your e-wallet activity stay encrypted and are retained only as long as needed for operational or regulatory purposes applicable in eligible regions. Device data such as your operating system, browser type and screen resolution
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helps us keep the mobile experience smooth and detect unauthorised access attempts. IP addresses may be logged for security, fraud prevention and to ensure services are delivered only where local law permits. If you contact our support channels, conversation logs are stored to resolve disputes and
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improve our service. We may use anonymised, aggregated data for internal analytics — this data cannot identify you. You may request a copy of the personal data we hold, ask us to correct inaccuracies, or request deletion subject to any legal retention obligations. Updates to this
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policy are posted here; material changes are communicated via email or in-app notification.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY HELP CHANNELS

Reach Us About Your Data

If you have questions about how we handle your personal information — or want to exercise a data right — reach out through any of the channels below. Our team handles privacy queries with the same priority as account-access issues because your data deserves the same respect as your wallet balance.

Live Chat Tap the chat icon from any page on mobile or desktop. Let the agent know your query relates to personal data, and they will escalate to the privacy team immediately. No need to leave the page or wait for email.

Email Send your data request or question to our support address listed in your account settings. Include your registered email so we can verify identity before disclosing or modifying any personal information tied to your profile.

Account Settings Some privacy actions — like updating your phone number, changing your linked DANA or OVO details, or downloading a summary of stored data — can be done directly from the account settings panel without waiting for agent assistance.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply layered protections to every piece of personal information you share with us. From the moment you tap a deposit through GoPay to the second you close the browser, your session data stays encrypted. Here is how each layer works in practice.

Encryption in Transit

All data moving between your device and our servers uses SSL encryption. This applies to login credentials, payment details linked to DANA, OVO or GoPay, and any support messages you send through live chat or email.

Cookie Usage

We use session cookies to keep you logged in across pages and preference cookies to remember language or display settings. No cookie stores payment PINs or e-wallet balances. You can clear cookies in your browser at any time.

Account Security

Your account is protected by a password you set plus optional verification steps when logging from a new device. If we detect an unusual IP address or device fingerprint, the session is paused until you confirm identity.

Data Retention

Transaction records and chat logs are kept only as long as required for dispute resolution or where local regulation mandates retention. Once that window closes, data is anonymised or securely deleted from active storage.

Third-Party Sharing

We share personal data only with payment processors — DANA, OVO, GoPay — needed to complete your transactions and with service providers who help us run infrastructure. Each third party is bound by data-protection agreements.

Your Rights and Requests

You may ask us to correct, export or delete your personal data. Requests are processed after identity verification through your registered email or phone number. We aim to respond within a reasonable timeframe for each valid request.

Common Questions About Your Data

Below are the questions we hear most from account holders in Indonesia about data, cookies, and privacy rights. If your question is not covered, reach out through live chat or email and our team will clarify.

We collect your name, email, phone number and the e-wallet details you choose to link — such as your DANA, OVO or GoPay account. This information is used for identity verification, payment processing and account communications only.

We share data only with payment processors required to complete your deposits and withdrawals and with infrastructure providers who keep the platform running. Each third party operates under a data-handling agreement. We never sell your data.

Transaction data is retained for the period required by any applicable regulation or for dispute-resolution purposes. After that window, records are either anonymised so they cannot identify you or securely deleted from our active databases.

Yes. Send a request via email or live chat. After we verify your identity using the email or phone linked to your account, we compile the data we hold and deliver it in a readable format within a reasonable timeframe.

Contact our support team through live chat or email with your deletion request. We verify your identity first. Deletion is processed unless local law requires us to retain certain records — in that case, we explain exactly which data must be kept and why.

We use session cookies for login continuity and preference cookies for display settings. Neither type stores payment credentials. You can disable or clear cookies through your browser settings at any time, though this may require re-login on your next visit.

No. We never store your e-wallet PIN. Payment authentication happens directly between you and your e-wallet provider. We receive a transaction confirmation token — not your PIN — once the payment clears on their end.

Material updates are communicated through an in-app notification or an email to your registered address. The revised text is always posted on this page with the effective date visible at the top so you can review changes before they apply.

When we detect a new device fingerprint or unfamiliar IP, we pause the session and ask you to verify identity — typically through a code sent to your registered phone number. This protects your account if someone else attempts access.

We may send account-related updates and occasional promotional messages to your registered email. You can opt out of promotional communications at any time from account settings without affecting your access to the platform or its features.

Privacy Policy at moon33

Reach Us About Your Data

Data Handling, Cookies and Account Security

Common Questions About Your Data

01 What personal data does moon33 collect when I register?

02 Does moon33 share my information with other companies?

03 How long do you keep my transaction records?

04 Can I request a copy of the data you hold about me?

05 How do I ask moon33 to delete my personal data?

06 What cookies does the site use and can I turn them off?

07 Is my DANA, OVO or GoPay PIN stored on your servers?

08 How will I know if this privacy policy changes?

09 What happens if I log in from a new phone?

10 Does moon33 use my data for marketing purposes?

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