Reference

Legal Policy and Account Obligations

This page sets out how we handle your data, what your rights are as an account holder, and how our platform operates within applicable law.

Data HandlingCookie DisclosureAccount RightsRegion EligibilityContact Paths

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POLICY CONTACT PATHS

Reach Us About Legal Matters

If you need to raise a legal question, request data access, or dispute an account action, we provide three clear paths. Each channel is staffed to handle policy-related enquiries — not just general account help. Players in Makassar and across Indonesia reach our team through the same routes.

Team online

Live Chat

Open live chat from any page on mobile or desktop. Mention your enquiry relates to legal or data matters so the agent routes you correctly. Sessions remain encrypted end-to-end during the conversation.

Email

Send your request to our support email address listed in your account dashboard. Include your registered username and the specific policy point you need clarified. We aim to respond within a reasonable timeframe.

In-App Request Form

Inside your account settings you will find a dedicated request form for data-related matters — deletion, export, or correction. Submit the form and we process it according to the retention schedule outlined in our terms.

How We Approach Legal Compliance

moon33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We operate moon33 on the basis that access and eligibility depend on local law and the jurisdiction you connect from. We do not make claims about universal availability. If you hold an account funded via DANA, OVO, or GoPay, the transaction data associated with those deposits

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is subject to the retention and handling practices outlined here. We store personal information you provide during registration — your name, contact details, and payment identifiers — for the purpose of verifying your identity and processing transactions. We do not sell or rent this data to
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third parties for marketing purposes unrelated to your account. Cookies are placed on your device to maintain session continuity across mobile and desktop, remember your language preference, and provide basic analytics that help us improve navigation. You can manage cookie preferences through your browser settings at
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any time, though disabling session cookies may prevent you from staying logged in. We reserve the right to suspend or close accounts where we detect activity inconsistent with our terms, including access from regions where our service is not permitted under local law. Any disputes related
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to your account are governed by the terms you accepted at registration. We encourage you to contact our support channels if you have questions about how these policies affect your specific situation, particularly around data access or deletion requests.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND ACCOUNT SECURITY

How We Protect Your Information

We handle your data with the same seriousness we apply to processing your DANA, OVO, or GoPay transactions. Below are six specific practices that define how we manage security, retention, and your rights as an account holder on moon33.

Encryption in Transit

All data moving between your device and our servers is encrypted via SSL. This covers login credentials, payment identifiers from DANA or OVO, and any personal details you update in your profile settings.

Cookie Scope

We use session cookies to keep you logged in across tabs and analytics cookies to understand navigation patterns. No cookie stores your payment PIN or full wallet number. You can clear them from your browser at any time.

Account Verification

Before processing a withdrawal we verify your identity against the registration details on file. If your GoPay or OVO account name does not match your moon33 profile, we may request additional confirmation before releasing funds.

Data Retention Period

We retain transaction records and personal data for as long as your account is active plus a reasonable period after closure, in line with applicable regulatory expectations. You may request deletion once the retention window closes.

Third-Party Sharing

We share data only with payment processors handling your DANA, OVO, or GoPay deposits and with fraud-detection partners. We do not sell data to advertisers or unrelated third parties. Each partner is bound by confidentiality agreements.

Requesting Changes

You can update your personal details through account settings or request corrections via live chat. For full data export or deletion, use the in-app request form — we confirm receipt and give you a timeline for completion.

Common Questions About Our Policy

We get regular questions from account holders about data, cookies, eligibility, and rights. Here are direct answers — if yours is not covered, reach out via live chat or the in-app request form.

We collect your name, email, phone number, and the payment identifier linked to your DANA, OVO, or GoPay account. This information is used to verify your identity and process deposits or withdrawals tied to your account.

Yes. Open the request form inside your account settings and select 'data export.' We compile your registration details, transaction history, and stored preferences into a downloadable file and notify you when it is ready.

Submit a deletion request through the in-app form or via live chat. Once any mandatory retention period has passed and no pending transactions remain, we permanently remove your personal information from our active systems.

No. Your DANA, OVO, or GoPay payment identifiers are shared only with payment processors and fraud-detection partners required to complete your transactions. We never sell or rent payment data to marketing third parties.

We place session cookies to maintain your login state and analytics cookies to understand page navigation. No cookie stores your full wallet credentials or PIN. You can manage or delete cookies through your mobile or desktop browser settings.

Access depends on local law and is available where local regulations permit. We do not claim universal availability. If access from your location is restricted, you may be unable to register or log in to your account.

We notify you via registered email with the reason for suspension. You can respond through live chat or the in-app form to dispute the action. If the suspension is upheld, we outline next steps for any remaining balance.

Transaction records are kept for the duration of your active account plus a reasonable period after closure, aligned with applicable regulatory expectations. After that window, you may request full deletion of historical data.

Yes. Go to account settings and edit your profile fields directly. For name changes that affect withdrawal verification — especially if your GoPay or OVO account name differs — contact support so we can align both records.

Reach our support team through live chat or email immediately. Describe the concern and include your username. We investigate and respond with findings, and if a breach is confirmed, we notify affected parties as required by applicable standards.

Legal Policy and Account Obligations

Reach Us About Legal Matters

Live Chat

Email

In-App Request Form

How We Protect Your Information

Encryption in Transit

Cookie Scope

Account Verification

Data Retention Period

Third-Party Sharing

Requesting Changes

Common Questions About Our Policy

01 What personal data does moon33 collect at registration?

02 Can I request a full export of my personal data?

03 How do I delete my account and associated data?

04 Does moon33 share my payment details with advertisers?

05 What cookies are placed on my device and why?

06 Is the platform available in all regions of Indonesia?

07 What happens if my account is suspended for policy reasons?

08 How long does moon33 retain my transaction records?

09 Can I update my registered name or contact details?

10 Who do I contact if I believe my data has been mishandled?

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